Privacy Policy

Introduction

At chronoverialent, we understand that your privacy is fundamental to your trust in our financial analysis platform. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you use our services at chronoverialent.sbs. We're committed to transparency about our data practices and ensuring you have control over your personal information.

Our privacy practices are designed to comply with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, where our operations are based. We regularly review and update our privacy practices to ensure they meet the highest standards of data protection.

By using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

Personal Information You Provide

Information We Collect Automatically

How We Use Your Information

We use your personal information for legitimate business purposes that are necessary to provide our financial analysis services effectively. Our use of your information is guided by principles of necessity, proportionality, and transparency.

Primary Service Purposes

Your information enables us to provide personalized financial analysis, generate custom reports, and offer educational content tailored to your experience level and goals. We use your financial information to perform calculations, risk assessments, and provide insights that help you make informed financial decisions. This processing is essential for delivering the core value of our platform.

Communication and Support

We use your contact information to send important account updates, security notifications, and respond to your inquiries. Our support team may access your account information to resolve technical issues, answer questions about our services, and provide assistance with platform features. We also use your information to send educational content, market insights, and platform updates that you have requested or that are relevant to your interests.

Legal and Compliance

We may use your information to comply with legal obligations, respond to lawful requests from authorities, protect our rights and property, and ensure the security and integrity of our platform. This includes fraud prevention, security monitoring, and compliance with financial regulations applicable to our services.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in specific circumstances outlined below, and we always strive to limit the scope of information shared to what is necessary for the intended purpose.

Service Providers

We work with carefully selected third-party service providers who help us operate our platform and provide our services. These providers may have access to your information only to perform specific functions on our behalf, such as cloud hosting, data analytics, customer support, and payment processing. All service providers are required to maintain the confidentiality and security of your information through contractual agreements.

Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process. We may also share information when we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others. In such cases, we will make reasonable efforts to notify you unless prohibited by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity. We will provide notice of such transfer and any changes to how your information is handled. You will have the opportunity to delete your account before the transfer if you do not wish your information to be transferred.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security program includes both technical and organizational measures designed to safeguard your data throughout its lifecycle.

Technical Safeguards

Organizational Measures

Our employees receive regular training on privacy and security best practices. We conduct background checks on staff with access to personal information and require all employees to sign confidentiality agreements. We also perform regular security assessments and work with third-party security experts to evaluate and improve our security posture.

Your Rights and Choices

You have several rights regarding your personal information, and we're committed to helping you exercise these rights. We believe in giving you control over your data and making it easy for you to manage your privacy preferences.

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if any information is inaccurate or incomplete. You can access most of your information through your account dashboard, or you can contact us to request a comprehensive report of your personal information. We will respond to access requests within 30 days and provide information in a clear, understandable format.

Data Portability

You can request a copy of your personal information in a structured, commonly used format that allows you to transfer your data to another service provider. This includes your account information, profile data, and any analysis results you have generated using our platform. We will provide this information within 30 days of your request.

Deletion and Retention

You can request deletion of your personal information at any time by contacting us or using the account deletion feature in your dashboard. We will delete your information within 30 days, except where we are required to retain certain information for legal or regulatory compliance. Some information may be retained in anonymized form for analytical purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, provide personalized content, and analyze how our services are used. This section explains what cookies we use and how you can control them.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the platform to function properly. They enable you to log in, navigate the site, and access secure areas. These cookies don't collect personal information and cannot be disabled without affecting platform functionality.

Analytics Cookies: We use analytics cookies to understand how you interact with our platform. This helps us improve our services and fix any issues. These cookies collect information about your usage patterns but don't identify you personally.

Preference Cookies: These cookies remember your settings and preferences, such as language preferences, display settings, and customization options. They help us provide a more personalized experience.

Cookie Management

You can control cookies through your browser settings and our cookie preference center. Most browsers allow you to block or delete cookies, but this may affect your ability to use certain features of our platform. You can also use our cookie settings to customize which types of cookies you accept.

International Data Transfers

Our primary operations are based in Canada, but we may transfer your personal information to other countries where our service providers operate. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We use standard contractual clauses, adequacy decisions, and other approved transfer mechanisms to ensure your information receives adequate protection regardless of where it's processed. We regularly review our international transfer practices to ensure they meet current privacy standards and regulations.

If you have concerns about international transfers of your information, please contact us to discuss your specific situation and the safeguards we have in place.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our systems as quickly as possible.

If you believe we have collected information from a child under 18, please contact us immediately at info@chronoverialent.sbs so we can address the situation appropriately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you of significant changes through email or a notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated policy.

If you disagree with any changes to this policy, you may delete your account and stop using our services. We will process your information according to the policy in effect at the time the information was collected, unless you consent to the new policy.